FAQ

You can find their information on the Our Team page.

No. Wellness Navigators do not provide supervised visits on behalf of the Director of Youth Protection (DYP) and do not replace DYP's role or fulfill court-ordered supervision requirements. When appropriate and with the family's consent, a Wellness Navigator may attend a visit in a supportive capacity to help reduce barriers, promote cultural safety, or provide emotional and practical support. Need help with a support request?

No. Native Montreal does not provide legal representation or act as legal counsel. Our legal services focus on providing legal information, helping individuals understand their rights and legal processes, reviewing and explaining documents, supporting self-representation when appropriate, and connecting clients with external legal resources or lawyers when legal representation is required.

Not currently. Native Montreal does not operate a housing or shelter program. Our Wellness Navigation team can provide guidance and help clients navigate housing-related challenges by identifying available community resources, discussing possible options, assisting with referrals or applications when appropriate, and advocating in certain situations. While we can help clients navigate the process, we do not search for housing or secure accommodations on their behalf. Need help with a support request?

Yes, in many cases. If you have previously received Wellness Navigation services and require support again, you can submit a new support request through our website using our Support Request Form or directly through your Member Portal. A member from the navigation team will review your request and discuss your current situation to determine the most appropriate next steps. Depending on how much time has passed and whether your circumstances have changed, we may reopen your existing file or complete a new intake to ensure we have the most up-to-date information and can provide the support that best meets your current needs.

Access your account through the membership portal and click the activity tab.

You'll receive an email when registration opens. Simply log into the membership portal, select the Activities tab, and register.

You'll receive an email when registration opens. Log into the membership portal, click Activities, and register. Summer camp registration closes one month before camp starts. Register early—spaces fill quickly.

Please contact the sourcefiable@nativemontreal.com so that our Rights and Benefits Access Coordinators can assist you.

You can also contact Cael Dixon and Seayenna Fontaine Lee, our Rights and Benefits Access Coordinators, at (514) 331-6587 extensions (213) and (215) respectively.

The portal is for registering for activities and updating contact information for you and your family.

No, there is a magic link available on the sign in page. It sends a code to your email to log in.

Non-Indigenous members can attend our public festivals and sign up for language classes.

To become a member you must fill out the membership registration form.

No, our mission is to support the holistic health, cultural pride and success of the Indigenous community.

No. We do not offer transportation tickets for appointments.

The centre and clinic are located right outside of the Lionel-Groulx metro (which is connected to both the green and orange lines)

There is paid parking along the street, however we recommend taking public transport.

The centre has three flights of stairs with no elevator. However, our family health clinic is accessible and appointments can be booked there for those with accessibility needs.